SAAS helpdesk implementation time

There's no doubt that service management solutions are well suited to the software as a service (SAAS) model.  The fact that there is an increasing number of helpdesk software solutions created purely for the web verifies this.

What always gets me though, is the prevalence of clients testimonials on just about every SAAS service desk vendor website along the lines of "We were up and running in 15 minutes!" and the like.

If only it was that easy...

Crystal Reports installation and deployment woes

Crystal Reports is easily the most frustrating and difficult software I have ever used.  For anyone who has ever had to install, configure, develop, deploy, or just make sense of the website, it's forums or it's absurd versioning, you'll know what I mean.

Here's an installation issue I ran into today.